I will look into the Letter of Instruction. That changed last week when Huntington began offering a near rate-leading 5.13 APY on its 14-month CD Special. And it just seems like there should be some regulation requiring them to accept written instructions. But it will be inconvenient and it does seem unreasonable. I think I will actually be able to do as they wish so I am not sure how much time I want to spend fighting it. I did open the account in person a couple of years ago. But even to do this - closing the CD and depositing to an internal account requires you to appear in person based on the information provided both by the telephone customer service and by local branch manager. And I do just want to put it in a checking account when it matures. I do know that they will not close it by phone. A possible escape route.stick it in a checking acct when it matures and write a check or ACH out of that place ASAP. So I guess the first question is how you opened the account? and yes I would agree w/ the suggestion to escalate to a manager.
When I told them that sounded crazy, they said you could not open an account by mail or at least had to be close to a branch (in state) to open an account. I could not believe the claim in OP (and have too much time on my hands ) so I called some Huntington Bank (hopefully the right one) and got exactly the same answer.
